Refund policy

Rosebella Refund & Return Policy

90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee on first-time purchases of each product.

If you are not satisfied, contact us at help@tryrosebella.shop within 90 days of delivery.

  • Applies only to first-time purchases of a specific product.

  • Limited to one refund per product type per customer.

  • Shipping and handling fees are non-refundable.

  • Exchanges are not eligible for the money-back guarantee.

Subscription Orders

Subscription orders are eligible for refunds only if the items are unopened.

  • Return shipping is the customer’s responsibility.

  • Shipping costs are non-refundable.

  • Refunds are issued after the returned product is received and inspected.

Order Cancellation

Contact us as soon as possible to request cancellation. Orders that have already shipped cannot be cancelled. A $2 restocking fee may apply.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at help@tryrosebella.shop. We will provide a replacement at no additional cost.

Returns

To request a return, email help@tryrosebella.shop with your order number and reason for return. Returns require prior authorization.

Policy Changes

Rosebella may update this policy at any time. Changes take effect upon publication on our website.

Contact

Email: help@tryrosebella.shop